Return and Refund Policy
This policy explains how Hygea Peptides handles returns, damaged shipments, incorrect orders, missing items, cancellations, and refunds.
Research Materials Are Not Returnable
Because Hygea Peptides supplies research materials whose storage, handling, chain of custody, and integrity cannot be verified after delivery, all sales are final.
We do not accept returns or exchanges based on buyer preference, ordering error, changed circumstances, or dissatisfaction unrelated to shipment damage or an order-fulfillment error.
Products may not be returned after delivery, even if unopened. Please review your order carefully before submitting it.
Damaged Shipments
If an order arrives damaged, contact Hygea Peptides within 48 hours of delivery at support@hygeapeptides.com.
Include:
- Your name and order number
- A description of the damage
- A photograph of the damaged product and its internal packaging
- A photograph of the exterior shipping container showing any damage
- A clear photograph of the shipping label and tracking number
- Photographs of any broken seals, containers, or other affected items
Keep the product, shipping container, label, cushioning, and all other packaging until we confirm that they may be discarded. The carrier may require an inspection. Discarding these materials could prevent us from investigating the shipment or submitting a carrier claim.
After reviewing the documentation, Hygea Peptides may, as appropriate, replace the affected item, issue store credit, or refund the amount paid for the affected item.
Incorrect Products or Missing Items
If your order contains an incorrect product or is missing an item, contact us within 48 hours of delivery at support@hygeapeptides.com.
Include your order number, a description of the issue, and clear photographs of the products and packing materials received.
Once verified, Hygea Peptides will arrange an appropriate replacement or refund.
Lost Shipments
If tracking shows no delivery and the shipment appears lost, contact us so we can investigate with the carrier.
A package is not considered lost merely because it is delayed. Carrier investigations and delivery scans may require additional time. Hygea Peptides will determine the appropriate replacement or refund after reviewing the tracking history and available information.
Delivery Confirmation and Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Hygea Peptides is not responsible for loss, delay, or nondelivery resulting from:
- An incorrect or incomplete address supplied by the customer
- Failure to retrieve a shipment after a carrier notice
- Refusal of delivery
- Unauthorized forwarding or rerouting requested by the recipient
- A carrier release authorization or customer-selected unattended delivery
- Theft or loss occurring after confirmed delivery
Please contact the carrier immediately if a shipment is marked delivered but cannot be located, and notify Hygea Peptides so we can review the available delivery information.
Order Cancellations
Cancellation requests must be submitted before an order has been processed or shipped.
We will make reasonable efforts to honor a cancellation request, but cancellation is not guaranteed. Once an order has entered fulfillment or a shipping label has been created, it may no longer be eligible for cancellation.
Refund Processing
Approved refunds are issued to the original payment method whenever possible.
Processing time depends on the payment provider and financial institution. Shipping charges are generally nonrefundable unless the refund results from an error by Hygea Peptides or a qualifying damaged shipment.
Unauthorized Returns
Do not mail products back to Hygea Peptides without written authorization.
Unauthorized returns may be refused and are not eligible for replacement, credit, or refund. Hygea Peptides will provide instructions if a return is necessary as part of resolving a damaged or incorrect shipment.
Research Use Only
All products sold by Hygea Peptides are intended exclusively for legitimate laboratory research and analytical purposes. They are not intended for human or veterinary use.
This Return and Refund Policy does not limit any rights that cannot legally be waived under applicable law.
Contact
For return, damage, or order-resolution questions, contact:
Hygea Peptides
Email: support@hygeapeptides.com
