Frequently Asked Questions
What are Hygea Peptides products intended for?
All products offered by Hygea Peptides are intended exclusively for legitimate laboratory research, analytical testing, and educational purposes.
They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention of disease, or household use.
Who may purchase from Hygea Peptides?
Customers must understand the nature and intended use of the research materials they purchase and must comply with all applicable laws, regulations, and institutional requirements.
By placing an order, customers acknowledge and agree to the Hygea Peptides Research Use Policy.
Are your products independently tested?
Hygea Peptides uses independent third-party analytical testing to support product identity and quality standards.
Available documentation is associated with the applicable product batch. Customers should confirm that the batch number on the product label matches the batch number shown on its Certificate of Analysis.
What is a Certificate of Analysis?
A Certificate of Analysis, or COA, is a batch-specific document containing analytical information supplied by an independent testing laboratory.
When available, the COA can be accessed from the applicable product page or through the Batch Verification page.
How do I verify a product batch?
Locate the batch number printed on the product label and enter it on the Hygea Peptides Batch Verification page.
The batch record will display the documentation associated with that batch when available. Contact support@hygeapeptides.com if you need assistance locating or verifying a batch.
How should products be stored?
Unless product-specific information states otherwise, unopened lyophilized research materials should be kept in a cool, dry environment protected from light and moisture. Refrigerated storage at 2–8°C is recommended for longer-term stability.
Customers are responsible for reviewing the product information and implementing storage practices appropriate for their research setting.
Can I return a product?
Because product handling, storage, chain of custody, and integrity cannot be verified after delivery, all sales are final and routine returns are not accepted.
Damaged shipments, incorrect products, and missing items are handled according to our Return and Refund Policy. Qualifying issues must be reported within 48 hours of delivery.
What should I do if my order arrives damaged?
Contact support@hygeapeptides.com within 48 hours of delivery.
Include your order number and photographs of:
- The damaged product and its internal packaging
- The exterior shipping container
- The shipping label and tracking number
- Any broken seals, vials, or affected items
Keep the product and all original packaging until we confirm that they may be discarded. The shipping carrier may require an inspection.
What should I do if my order is incorrect or missing an item?
Contact support@hygeapeptides.com within 48 hours of delivery. Include your order number, a description of the problem, and clear photographs of the products and packaging received.
We will review the order and arrange an appropriate resolution for verified fulfillment errors.
Can I cancel an order?
Contact us as quickly as possible if you need to request cancellation.
We will make reasonable efforts to honor the request, but cancellation is not guaranteed after an order has entered fulfillment or a shipping label has been created.
When will my order ship?
Processing and estimated delivery information will be displayed through the order and shipping process. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, address problems, or other circumstances outside Hygea Peptides’ control.
Tracking information will be provided when the shipment is prepared.
Where does Hygea Peptides ship?
Available shipping destinations and services are displayed during checkout. Customers are responsible for ensuring that purchasing and receiving research materials is permitted in their jurisdiction.
Can I check my order status?
Customers who create an account can view available order information from the My Account page.
Shipment tracking information will also be sent to the email address associated with the order when available.
Can I order without creating an account?
Yes. Guest checkout is available.
Creating an optional customer account allows you to view previous orders, maintain addresses, and manage account information more conveniently.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary based on order details and payment-provider availability.
Do you provide scientific or medical advice?
No. Hygea Peptides does not provide medical, diagnostic, therapeutic, veterinary, dosing, reconstitution, or human-use guidance.
Website content is provided only for product identification, documentation, and general research reference.
How can I contact Hygea Peptides?
For order assistance, product documentation, or batch-verification questions, email:
support@hygeapeptides.com
